Pre-Order Information
What are pre-orders? Pre-ordering an item means that we do not have the item(s) physically in stock yet, but they will be coming in from our manufacturer soon. Once they arrive to our manufacturer at a later date, they will then ship directly from our manufacturer to our customers.
Why would I purchase a pre-order? We offer pre-orders to give our customers the chance to “have dibs” on the item(s) before they arrive to us. The items we pick for pre-orders are items that are customer favorites, best sellers, or large items that we see being extremely popular for this holiday season. Many of the items chosen for pre-order tend to sell out and may not be available for purchase later, making pre-orders a reliable way to secure the item.
Which items are pre-orders? Pre-ordered items state pre-order on the item page with the estimated arrival date in the notes.
How will I be updated about my pre-order? We will contact you via email regarding any update on your pre-order. Please be sure and sign up for email notifications. This will allow us to send an email if we see a huge delay with your pre-order. If you do not choose to be emailed, we will be unable to contact you via email about your order.
When will my pre-order ship? Our manufacturer will ship pre-orders in the order that they were purchased. We post the estimated shipping time frame on the product page and we recommend taking note of this date and write it on your copy of your order receipt. If you forget or want an update just simply send us an email at [email protected].
It's past my pre-order date, why has my order not shipped? A large majority of our pre-orders ship out ahead of schedule or on time. We base this estimated ship date on the date our manufacturer gives us. When ordering a pre-order item, please be aware that the estimated arrival dates are subject to change at any time and it is out of our control. Things like production delays, employee shortages in manufacturer warehouses, and shipping delays are all possible delays pre-orders can face. Please rest assured there is no way for customers to be forgotten or missed regarding their pre-order. If we are facing delays with an item, more than likely all other stores are also facing a delay with that same item.
What if I order multiple pre-ordered or in-stock items with my order? If you order multiple pre-order items with in-stock items, we will ship the items that are available and the pre-order item(s) will ship when they come available. The majority of our pre-order items are shipped directly from the supplier upon receipt of the items.
Do I pay in full for a pre-order at checkout? Yes, when purchasing a pre-order, you are charged in full at the time of purchase. For security reasons we do not keep credit card information on file. Pre-order items can not be canceled or refunded (all sales are final). Unless there is an issue with the arrival of your pre-order item.
I already purchased a pre-order, but now the site is stating out of stock? Not to worry, this just means that we have sold out of the pre-order product and can not take anymore orders for that pre-order product. Be assured your order has been received, and you will still receive your pre-order as originally estimated.
We appreciate your business and welcome any additional questions you might have via email at [email protected]
